Why does a loved brand suffer a 20-year net loss? This workshop exposes the costly trap of “Relative Wins” and “The Invisible Gorilla”. Learn how the Organisational CT Scan finds the causation, and the Small-World Network graph maps how they flow into the Absolute Reality—the sustained inattentional blindness that costs Paul Smith £14.26 million.

A €1.7B loss began with a single €0.02 failure. Follow the breadcrumbs to how this "Root Cause Contagion" impacts every group revenue, margins, and market cap in the billions. It reveals the core principle: organisations miss unseen value by mistaking massive financial symptoms for a single, tiny, broken customer promise.

Why would a brand its customer loves make her feel invisible? This investigation follows the human scent of disconnect at HUGO BOSS, revealing a two-decade-long decline, activist pressures, and a staggering €1.375 billion blind spot hidden in plain sight.

A successful consumer brand battled rising product returns until a diagnostic revealed the company itself was the problem. Discover how addressing hidden communication gaps and process flaws transformed returns into a 4% net operating margin gain and enhanced customer trust.

Organisations often project health while masking unseen vulnerabilities. Discover the Organisational CT Scan: a diagnostic framework to reveal true health, quantify hidden risks, and unlock unrealised value.

“Serial returners” are driving up online prices. Discover how illuminating the unseen operational flaws, not blaming shoppers, transforms this retail paradox into significant profit and growth.