Thinking.
This is where I explore the ideas and observations that drive my mission, from deconstructing challenges in Private Equity, and organisations, to sharing new perspectives on value, growth, transparency and accountability. These articles aim to provoke deeper thought, offering structure and clarity that illuminate the paths to greater insight.
Archibald London - a luxury retailer that understands WHAT it really takes to reach Customer Excellence.
Customers strip-down luxury brands every day to highlight friction-points and lost growth. Very few luxury brands strive for 100% transparency since they fear they have everything to lose. Archibald London stands apart because they believe it is every bit as necessary when there’s so much on the line. This is Customer Excellence.
“The art of brand excellence consists in looking not merely at the immediate but at the longer effects of any act or policy; it consists in tracing the consequences of that policy not merely for one group but for all groups.”