Articles
Case Story: The Returns Dilemma That Unlocked 4% Net Margin
A successful consumer brand battled rising product returns until a diagnostic revealed the company itself was the problem. Discover how addressing hidden communication gaps and process flaws transformed returns into a 4% net operating margin gain and enhanced customer trust.
PRADA’S ACQUISITION CONUNDRUM: What Due Diligence Won’t Reveal
Prada’s Versace and Jimmy Choo M&A decision: Standard due diligence misses billions in unseen challenges & unrealised potential. Learn how Organisational CT Scan and diagnostics reveal their true acquisition conundrum.
THE SERIAL RETURNER PARADOX: Unmasking the Hidden Costs Driving Up Online Prices
“Serial returners” are driving up online prices. Discover how illuminating the unseen operational flaws, not blaming shoppers, transforms this retail paradox into significant profit and growth.