Thinking.
This is where I explore the ideas and observations that drive my mission, from deconstructing challenges in Private Equity, and organisations, to sharing new perspectives on value, growth, transparency and accountability. These articles aim to provoke deeper thought, offering structure and clarity that illuminate the paths to greater insight.
Serial returners drive up online price tags and hinders growth
New research from Barclaycard reveals that consumer demand for free and easy returns when shopping online is placing increased pressure on retailers and impacting their bottom line.
“Today’s time-pressed shopper expects to the process to be fast, easy and free – and that applies to both buying goods as well as returning them,” said Sharon Manikon, Director of Customer Solutions at Barclaycard Global Payment Acceptance.